Terms and conditions

These Terms and Conditions govern the relationship between you (the client, tenant, landlord, or site visitor) and Propertiva, a UK-based property services company. By engaging with our services or accessing our website, you agree to be bound by these terms.

Please read them carefully. If you do not accept these terms, you should not use our services or website.

1. Company Details
Propertiva
Address: 86-90 Paul Street, London, 
EC2A 4NE, United Kingdom.
Email: info@propertiva.co.uk
Phone: +447365135245

2. Scope of Services

Propertiva offers the following services:

  • Lettings (tenant find, let-only, fully managed)

  • Property management (routine and full-service)

  • HMO sourcing, compliance support, and management

  • Short-term letting (serviced accommodation)

  • Furnishing solutions for landlords and developers

  • General property consultations

Each service may be subject to its own agreement, which will supersede or supplement these terms.

3. Landlord Terms

  • Landlords must provide accurate property details and ensure compliance with safety/legal regulations (Gas Safety, EICR, EPC, HMO licensing, etc.)

  • Propertiva acts as an agent and not as principal in tenancy agreements

  • Management and letting fees are clearly stated in our Landlord Fee Guide

  • Landlords grant authority to act on their behalf for property marketing, negotiation, and

    maintenance within agreed thresholds

    4. Tenant Terms

  • Tenants must provide accurate referencing and Right to Rent documentation

  • Rent must be paid in accordance with the signed Assured Shorthold Tenancy (AST)

  • Deposits are protected and registered with a recognised deposit protection scheme

  • Tenants must not sub-let, make alterations, or cause nuisance

  • Short-let guests must comply with booking terms and maximum occupancy rules

    5. Website Use

  • All content is owned by or licensed to Propertiva

  • You may not copy, distribute, or misuse any materials without prior consent

  • Website use is subject to our Privacy Policy and Cookie Policy

  • We may link to third-party sites; we are not responsible for their content or accuracy

    6. Fees and Payments

  • All fees are clearly outlined in our service contracts or fee guides

  • Additional charges may apply for maintenance coordination, late payments, or premium

    services

  • Invoices must be settled within stated payment terms

  • Interest may be charged on overdue balances as permitted by law

    7. Liability

    We take care to provide accurate information and professional services, however, we accept no liability for any loss resulting from reliance on information on our site or materials, except where required by law

    Our liability is limited to the amount of fees paid by the client in connection with the relevant service

    8. Termination

  • Either party may terminate a service agreement with proper written notice, in line with the signed contract

  • Propertiva reserves the right to withdraw services in cases of non-payment, fraud, abuse, or violation of these terms

    9. Complaints

    We handle complaints in accordance with our Complaints Procedure. If unresolved, disputes may be referred to:

    The Property Ombudsman

    www.tpos.co.uk | admin@tpos.co.uk

10. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the jurisdiction of the English courts.

11. Updates to These Terms

We may update these terms at any time. The most recent version will always be available on our website.

Last updated: April 2025